The TaxAct website includes a Notice Review service. Notice Review can help you understand what type of IRS notice you have received and why. More importantly, it will provide information to help you understand the notice and the steps you need to take to resolve the situation with the IRS. For more information, go to our Notice Review - General Information FAQ.
If you purchased Protection Plus, Audit Protection, please contact them directly for assistance at (866) 942-8348.
You can request a complementary review of the correspondence, by email or mail. For security purposes, please obfuscate (black out) any personally identifiable information (PII), other than your name, on the notice. Be sure to include the email address that you used when filing your return so that we can locate relevant return data.
Email the documentation to: noticeinquiry@taxact.com, with the Subject of: Attention: Notice Review Service.
If you prefer, send a copy of the correspondence and return details by mail:
TaxAct
3200 Olympus Blvd. Suite 110
Dallas, TX 75019
Please allow 15 business days for us to research and respond to your request. In some instances, additional research time may be required. After we review this information in connection with your return, we will reply via email.
Note. All documentation submitted to the TaxAct Notice Review Service is shredded upon completion of the review, and cannot be returned. Please ensure that you have retained copies of these documents. If you do accidentally submit the original copies, you will need to contact the IRS or individual state to obtain a copy.
Note that any link in the information above is updated each year automatically and will take you to the most recent version of the webpage or document at the time it is accessed.