Website problems can be caused by poor internet connection, or browser settings like add-ons, pop-up blockers, auto-fill, or other security settings. Here are some troubleshooting options:
Try using a different web browser.
Check your browser settings. Enable pop-ups temporarily for the TaxAct website if pop-ups are blocked.
Clear your cache and browsing history. You can go to our Clearing Browser Cache FAQ to clear it.
Try private or incognito browsing to prevent the browser from interfering with website use. Depending on your browser, you can use one of these keyboard shortcuts to access incognito browsing:
Chrome: Ctrl + Shift + N
Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + N
Safari: Command + Shift + N
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