If you receive this notification while using your TaxAct Enterprise Edition program:

"Warning: Master Information is currently opened by: [computer\username]. It is not recommended that multiple users access Master Information at the same time. Do you wish to proceed?"

You have not received an error notification. The program is warning you that more than one user has access to the shared master information, but you can choose to continue anyway.  We recommend checking with the user(s) listed in the notification to make sure that you won't be entering conflicting information.

If the notification will not go away, or keeps popping up, there may be another problem caused by the way your network is set up. You may have to close TaxAct on all computers using the Task Manager (Ctrl + Shift + Esc) to end processes.

Network setups that can contribute to this problem:

• If you have networked TaxAct on a host computer, mapping that computer's drive to itself as another drive designation.
• If you have shared a folder on a higher level than Client Data\[Practice ID] or the whole C: drive of the host computer.
• If you are sharing the program .exe file in a server/client type setup.

Make sure you do not have more than one user logged into the TaxAct program on any computer.

If you have computers with different versions of Windows, make sure the network is set up with Workgroup. Consult Microsoft or Windows information about any necessary rights and permissions compatibility issues between versions, including server OS versions.