If you receive the following error message:

"Republic has informed us that based on your EFIN you are not enrolled to do bank products."

Please make sure you have set up an account with the bank. You must contact Republic Bank to do so. You can locate further information regarding the bank products by visiting the Republic Bank product page on our website.

To verify you entered the correct Republic Bank Identification Number (RBIN) in your preparer master information:

1. From within your TaxAct Professional Edition program, click Preparer in the upper menu bar, hover your mouse over Master Information, then click Preparers.
2. Click the Pencil icon next to the preparer name, then click Electronic Filing Info.
3. Click the Dropdown below Bank Product (if applicable), then click Republic Bank.
4. In the field below Republic Bank Identification Number (RBIN), type your identification number, then click Save and Close, and click X at the top of the window to close it.
5. Right-click the client, then click Edit Client Information.
6. Scroll down to the Return Information section, click the Dropdown below Preparer, click the correct preparer, then click Save and Close.

If you have checked all the above, but still receive the error message, please contact the appropriate bank to verify the information in their system. If that information matches what you have entered, please email our TaxAct Professional Support for further assistance. Put “Attn: Supervisor” in the subject line, state the problem, and provide us with the following information:

• Preparer name and EFIN.
• Username of account.
• Full mailing address on account: number, street, city, state, zip.
• For the return, the primary taxpayer first and last name and last four digits of SSN.