TaxAct uses two factor authentication to verify users logging into the platform. The six-digit authentication code is sent via email or text and is required in order to access TaxAct services.

If you are not receiving the code, here are some troubleshooting steps:

• Find the verification code in your text messages - Check your text messages for any conversations with unread messages. 
• Find the verification code in your email - Check every folder, including junk, spam, and promotions.
• Get another verification code - If you can't find the text message or email, go back to the screen titled Check your mobile or Check your email, where you were asked to enter the code. On that screen, you can click Resend Code to have another one sent to you.
• Account recovery - If you don't have access to the email or phone number that you used to create your account, you can recover your account.
• Contact us. If you still can't sign in to your TaxAct Account, go to our Contact TaxAct Service & Support webpage, and get individual help.

Related Links:

• Verification Code - How is It Used?
• Verification Code - Can I Skip This Step?
• Verification Code - What if Mine is Rejected?
• Account Locked or Invalid Attempts After Updating Password
• Verification Code - I Did Not Receive It by Text or Email
• Sign In Help