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Account Locked or Invalid Attempts After Updating Password
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If you're having trouble accessing your TaxAct account, try one or more of the methods described below to solve the problem.

Why am I locked out of my TaxAct account?

When TaxAct registers too many invalid sign-in attempts to an account, that account is temporarily disabled to protect its owner's privacy. If you've entered incorrect sign-in information too many times, you can:


If you are still experiencing issues with your password, there are some troubleshooting steps you can take.
  1. When typing your password, make sure to activate the eye icon in the password field to see the password as you type it.
  2. Make sure you've disabled caps lock and number lock.
  3. Try signing in to your account from a different browser, or in an "incognito" window.
  4. Try signing in to your account from a different device.
  5. Don't use auto-fill. Enter your password manually.
  6. Check these settings on your device, which can sometimes interfere with passwords:
    • Auto-correct
    • Password management
    • Security software