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Account Locked or Invalid Attempts After Updating Password
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If you're having trouble accessing your TaxAct account, try one or more of the methods described below to solve the problem.

Why am I locked out of my TaxAct account?

When TaxAct registers too many invalid sign-in attempts to an account, that account is temporarily disabled to protect its owner's privacy. If you've entered incorrect sign-in information too many times, you can:

  • Wait 15 minutes, then sign in with the correct credentials.
  • Reset your password.

For security purposes, the members of TaxAct's Customer Service & Support team do not have access to your passwords.


Why can't I use my new password to sign in to my TaxAct account?

If you've recently reset your password but still can't sign in to your TaxAct account:
  1. Follow the instructions in our Forgot online username or password article.
  2. Update your password again, making sure you click the Show password (eye) icon before typing. Make sure your new password meets all of the following requirements:
    • has at least eight (8) characters
    • has at least one (1) uppercase letter
    • has at least one (1) lowercase letter
    • has at least one (1) number
    • has at least one (1) special character (!, @, #, $, %, ^, &, *)
    • doesn't start or end with a blank space
  3. Make sure you've disabled caps lock and number lock.
  4. Try signing in to your account from a different browser, or in an "incognito" window.
  5. Try signing in to your account from a different device.
  6. Don't use auto-fill. Enter your password manually.
  7. Check these settings on your device, which can sometimes interfere with passwords:
    • Auto-correct
    • Password management
    • Security software