If you're having trouble accessing your TaxAct account, try one or more of the methods described below to solve the problem.

Why am I locked out of my TaxAct account?

When TaxAct registers too many invalid sign-in attempts to an account, that account is temporarily disabled to protect its owner's privacy. If you've entered incorrect sign-in information too many times, you can:

• Wait 15 minutes, then sign in with the correct credentials.
• Reset your password.

For security purposes, the members of TaxAct's Customer Service & Support team do not have access to your passwords.

Why can't I use my new password to sign in to my TaxAct account?

If you've recently reset your password but still can't sign in to your TaxAct account:

• Follow the instructions in our Forgot online username or password article.
• Update your password again, making sure you click the Show password (eye)icon before typing. Make sure your new password meets all of the following qualities:
  • has at least eight (8) characters
  • has at least one (1) uppercase letter
  • has at least one (1) lowercase letter
  • has at least one (1) number
  • has at least one (1) special character (!, @, #, $, %, ^, &, *)
  • doesn't start or end with a blank space
• Make sure you've disabled caps lock and number lock.
• Try signing in to your account from a different browser, or in an "incognito" window.
• Try signing in to your account from a different device.
• Don't use auto-fill. Enter your password manually.
• Check these settings on your device, which can sometimes interfere with passwords:
  • Auto-correct
  • Password management
  • Security software