To help protect your sensitive tax information, TaxAct accounts are temporarily disabled after too many invalid sign in attempts. If you are locked out of your account as a result of too many invalid sign in attempts, you must reset your password or wait 15 minutes before you are allowed to sign in. Due to strict security measures, our TaxAct Service & Support team cannot tell you your password.
You can try updating your password again, and if you need help, go to our Forgot Online Username or Password FAQ.
When you update your password, click the show password (eye) next to the password entry field to see what you're typing. When you create your password, you have to follow these guidelines:
If you are using the TaxAct desktop program or Internet Explorer, Windows may be saving an old or incorrect password. Follow these steps to delete the information: