How can we help?
search-icon
Popular Topics:     Import Options  •   Refund Status  •   Amend Return  •   File Extension
Help Center>
Why Was I Charged Twice?
1

Do you have multiple charges for your TaxAct program fees?

Any of the following may have occurred:

  • You were charged separately for federal and state returns. This is accurate, and you can verify this in your TaxAct Online return (go to our Viewing Your TaxAct Online Charges FAQ if you need help).
  • Your initial e-file submission was rejected, and you started a new return.  If you filed both returns, you were charged twice.
  • Your initial e-file submission was rejected, and you edited the SSN or EIN.  Go to our E-Filing - Charges for Resubmitting FAQ for more information.

Go to our Contact TaxAct Service & Support webpage if you still need help.