If you have not received your Serve® card, note that it can take 7-10 business days after you choose to have your refund deposited on the card for the physical card to arrive in the mail. If you still have not received your card, or if your card has been lost, damaged, or stolen, you can log in to your American Express Serve account and request a replacement card.

If you think you misplaced your card, you can log in to your Account and Freeze your card. This will prevent further transactions, including automatic or recurring payments made from your Serve Account, while you search for it.

You can also call Serve Customer Service to request a replacement card at 1-800-954-0559. For more information, go to the American Express Serve How Can We Help You? webpage.

Note that any link in the information above is updated each year automatically and will take you to the most recent version of the webpage or document at the time it is accessed.