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Child Tax Credit Notice Received (CP 11) 2021
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If you receive a notice from the IRS advising you that they are adjusting the Child Tax Credit/Advance Payment on your return, you will want to verify that the amounts of the advance child tax credit payments you reported are correct. You will also want to verify the information entered for your dependents.

    1. From within your TaxAct return (Online or Desktop), click Federal on the left side of the screen. On smaller devices, click the menu icon in the upper left-hand corner, then select Federal then select Credits.
    2. Click the Review on the line for Refundable child tax credit in the middle of the screen. The program will proceed with the interview questions for you to enter or review the appropriate information.

When you enter the dependent information that flows to Form 1040 in the TaxAct program, the child's data (social security number, year of birth, relationship, number of months lived with you, etc.) needs to be entered correctly for the child tax credit to properly calculate. If you're not sure how to enter the dependent information, you can click the Information Icon that appears on some of the screens or look at Form 1040 for more information.

To enter, edit or review a dependent in the TaxAct program:

    1. From within your TaxAct return (Online or Desktop), click Federal (on smaller devices, click in the top left corner of your screen, then click Federal).
    2. Click the Basic Information dropdown, then click Dependents and other qualifying persons.
    3. Click + Add a Dependent to add a new dependent, click Edit to edit a dependent already created (Desktop program: click Review instead of Edit), or click the Trash icon to delete a dependent.
    4. Continue with the interview process to enter your information.

To review your calculated child tax credit (your credit amounts have been automatically calculated based on the dependent and income information you entered):

    1. From within your TaxAct return (Online or Desktop), click Federal (on smaller devices, click in the top left corner of your screen, then click Federal).
    2. Click the Other Credits dropdown, then click Child tax credit.
    3. Continue with the interview process to enter your information.

If you have confirmed that you reported your information correctly in the TaxAct program, you will want to contact the IRS at the number provided to find out why the IRS is not allowing you the full amount of this credit.


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