On the Sign In screen, click Forgot username or the password link
Enter your username (it must be the username). If your username is an email, please remember to check the box labeled “I use my email address as my username”. Then select Next
On the next screen where it asks to input a code, click the link that says Recover Your Account
Fill out the questionnaire with all your CURRENT INFORMATION, including your current email or phone number
After selecting Next, you will be taken through questions to verify your identity
If your identity can be verified, you will be shown the current email address and phone number on your account. You may update them here if necessary
If you update either the email address or phone number, a code will be sent to the updated email and/or phone number to verify the device
Once the code is entered, the system will prompt you to change your password
Once the password is changed, you will be asked to log in with the new password
Your request has been submitted
You have been successfully added to the TaxAct Do Not Sell list.