TaxAct
Help us make TaxAct better
Your feedback matters. Please answer a few questions about your TaxAct experience.
Please Note:
If you have a customer service or technical support issue, please see the
free tax service & support center
.
Q1:
How did you hear about TaxAct? (Please select all that apply)
Friend or relative
Search Engine (i.e., Google, etc.)
Email
Online Advertisement
Trade publication or website
Unsure
Other
Q2:
Please rate TaxAct on the following:
Very Satisfied
Satisfied
Unsatisfied
Very Unsatisfied
N/A
Ease of installation:
Multi-user networking (Enterprise Editions):
Overall program features:
Timely updates:
In-product help:
Web & email support:
Phone support:
Q3:
Immediately prior to using TaxAct Professional Editions, what did you use to prepare taxes for your clients?
Select One
Have used TaxAct from the start
Prepared them on paper
Drake
ATX
Lacerte
TaxWise
ProSeries
TurboTax
H&R Block/TaxCut
Other(please specify)
Q4:
Why did you switch to TaxAct? (Please select all that apply)
More robust features
More robust product line
Price
More accurate
Easier to use
N/A - I've only used TaxAct
Other
Q5:
Would you recommend the TaxAct Professional Editions to your colleagues? (On a scale from 0-10, 0 being extremely unlikely to recommend, and 10 being extremely like to recommend)
Select One
0 - Extremely unlikely
1
2
3
4
5 - Neutral
6
7
8
9
10 - Extremely likely
Q6:
Do you have any additional feedback?
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-Foreign-
Type of Feedback
Select One
I have an Idea or Suggestion
I want to report a Problem
I want to give you a Compliment
I want to tell you about something else
I would like an email response
Comments
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